Terms of Service

Introduction and Acceptance of These Terms

These Terms, together with our Privacy Policy and any order form, plan description, or written agreement signed by both parties (“Special Terms”), form the entire agreement between you and Klozhr regarding your use of the Service. Where Special Terms conflict with these Terms, the Special Terms will govern to the extent of that conflict.

Please read these Terms carefully. By registering for an account, accessing the Service, or clicking to accept these Terms, you acknowledge that you have read, understood, and agree to be bound by them.

We may offer free trials or free plans from time to time. Where we do, these Terms apply to that free trial or free plan unless stated otherwise in writing.

Definitions

“Account”
Means the account created by a Customer to access and use the Service.

“Customer” or “you”
Means the individual or organization that has agreed to these Terms and is authorized to use the Service.

“Customer Data”
Means leads, contacts, conversations, notes, files, tasks, and other data and information that a Customer or its authorized Users submit to or store within the Service.

“Lead” or “Contact”
Means an individual or organization whose information a Customer captures, stores, or manages through the Service.

“AI Features”
Means lead scoring, intent detection, message drafting, conversation assistance, suggested next actions, and any other functionality within the Service that relies on automated or AI-based processing.

“Service”
Means Klozhr's website, platform, and related products and features made available to Customers, including any updates or new features we may add from time to time.

“User”
Means an employee, representative, or other individual authorized by a Customer to access the Service on the Customer's behalf.

Eligibility and Account Registration

To use the Service, you must be at least 18 years old (or the age of legal majority where you live) and have the legal capacity to enter into a binding contract, or have the legal authority to bind the organization on whose behalf you are registering.

When you register for an Account, you must provide accurate, current, and complete information and keep that information up to date. You are responsible for all activity that occurs under your Account.

You are responsible for keeping your login credentials confidential. You must notify us promptly at contact@klozhr.com if you become aware of any unauthorized access to, or use of, your Account.

Organization Accounts, Users, and Access Permissions

A Customer may invite or designate Users and assign them roles or permissions to access the Account on the Customer's behalf. The Customer is responsible for each User's compliance with these Terms and for any actions taken through a User's access.

Klozhr is not responsible for verifying whether a User has been properly authorized by the Customer, although we may request additional information to confirm a User's credentials where reasonably necessary.

The Customer is responsible for promptly removing or updating a User's access when that User leaves the organization, changes roles, or should otherwise no longer have access to the Account.

Description and Availability of the Service

Klozhr is an AI-powered lead generation and conversion platform. Depending on your plan, the Service may include functionality such as:

• Lead capture and management;
• AI-assisted lead scoring, intent detection, and qualification;
• Automated messaging and WhatsApp conversations;
• AI-generated responses and conversation assistance;
• CRM pipelines, tasks, assignments, and team collaboration;
• Analytics, automations, and third-party integrations.

Not every feature described on our website or in marketing materials is necessarily available in every plan or at every time. Features may be added, changed, limited, or discontinued as described in the Service Availability, Maintenance, and Changes section below.

Acceptable Use and Prohibited Activities

You agree not to use the Service to, and not to permit any User or third party to:

• Violate any applicable law or regulation, or infringe the rights of any other person;
• Send unsolicited, deceptive, or unlawful messages, or use the Service in a manner that violates the policies of any messaging platform (including WhatsApp) we integrate with;
• Transmit viruses, malware, or other harmful or disruptive code;
• Harass, threaten, defame, or otherwise harm another person through the Service;
• Copy, modify, reverse engineer, decompile, or create derivative works of the Service, except to the extent expressly permitted by applicable law;
• Resell, sublicense, or provide access to the Service to any third party who is not an authorized User of your Account, without our prior written consent;
• Use automated means to scrape, bulk-extract, or access the Service outside of its intended functionality;
• Access the Service to build a competing product, or for competitive benchmarking, without our prior written consent.

We may investigate suspected violations of this section and may suspend or restrict access to an Account as described in Suspension and Termination.

Customer Responsibilities and Lead/Contact Data

You are solely responsible for the Leads, Contacts, and other Customer Data you upload to, or collect through, the Service, and for how you obtained that information.

You represent and warrant that:

• You have the necessary rights, consents, and lawful basis to collect, store, and process the personal data of your Leads and Contacts within the Service;
• You have the necessary rights and consents to message your Leads and Contacts through the channels available in the Service (including WhatsApp, SMS, or email), in compliance with applicable law and the policies of the relevant messaging platform; and
• Your use of the Service, and the Customer Data you submit, does not violate these Terms or any applicable law.

Klozhr does not independently verify the lawfulness of Customer Data that you submit, and we are not responsible for your compliance, or non-compliance, with applicable data protection, privacy, or marketing-communication laws.

AI-Generated Content, Automated Decisions, and Limitations

The Service includes AI Features such as lead scoring, intent detection, drafted or suggested messages, and suggested next actions. These features are generated using automated models trained on available data and signals.

AI-generated content and outputs can be inaccurate, incomplete, or unsuitable for a particular purpose. They are intended to assist your team, not to replace human judgment. You are responsible for reviewing AI-generated content — including any message drafted for a Lead or Contact — before relying on it or sending it, where appropriate.

Klozhr does not guarantee the accuracy of any lead score, qualification label, prediction, or other output produced by an AI Feature. You should not rely solely on AI Features for decisions with legal, financial, or other significant consequences without independent review.

WhatsApp, Messaging, and Third-Party Integrations

The Service may allow you to send and receive messages through WhatsApp, SMS, email, or other channels, and may integrate with third-party platforms such as advertising platforms, calendars, or other business tools.

Each such channel or integration is also governed by the applicable third party's own terms of service and policies. Klozhr is not responsible for the availability, content, or practices of any third-party platform, and we do not control changes that a third party may make to its own service, pricing, or policies.

You are responsible for complying with the applicable rules of any messaging platform you use through the Service (including, where applicable, the WhatsApp Business policies) and with applicable telecommunications and marketing-communication laws. We may suspend or disable access to a channel or integration where required by the relevant third party or by applicable law.

Customer Data, Privacy, and Data Processing

Our collection, use, and handling of information, including Customer Data, is described in our Privacy Policy, which is incorporated into these Terms by reference. Where we and a Customer have agreed to separate data processing terms, those terms will govern our processing of personal data contained in Customer Data.

As between you and Klozhr, you retain ownership of your Customer Data. We may use aggregated or anonymized data derived from use of the Service to operate, maintain, secure, and improve the Service, consistent with our Privacy Policy.

Intellectual Property and Ownership

Klozhr and its licensors own all right, title, and interest in and to the Service, including its software, design, documentation, and the Klozhr name, logo, and trademarks. Except for the limited right to use the Service as permitted by these Terms, no rights are granted to you by implication or otherwise.

As between you and Klozhr, you retain ownership of your Customer Data, subject to the limited rights you grant us to host, process, and display it in order to provide the Service.

If you provide suggestions, ideas, or feedback about the Service, we may use that feedback to operate, develop, and improve the Service without any obligation or compensation to you.

Fees, Subscriptions, and Payment Terms

Where you subscribe to a paid plan, the applicable fees, billing cycle, and payment method will be described in the order form, plan page, or agreement you accept at the time of purchase.

[Specific billing cycles, invoicing, late-payment, and refund terms are not yet finalized and will be set out in the applicable plan or order form before being relied upon.]

Unless stated otherwise, fees are exclusive of applicable taxes, and you are responsible for any taxes associated with your purchase, other than taxes based on Klozhr's net income.

We may offer free trials or free plans. We may modify the features available under a free trial or free plan, or discontinue it, at our discretion.

Service Availability, Maintenance, and Changes

We will use commercially reasonable efforts to make the Service available, but we do not guarantee that the Service will be uninterrupted, error-free, or available at all times. [Any specific uptime commitment or service-level agreement will be set out separately where applicable and is not included in these Terms.]

We may perform planned maintenance from time to time. Where reasonably practicable, we will provide advance notice of planned maintenance that is likely to cause a meaningful interruption to the Service.

We may modify, update, add to, or discontinue features of the Service at any time. Where a change is likely to materially reduce functionality you are actively paying for, we will use reasonable efforts to notify you in advance where practicable.

Suspension and Termination

You may stop using the Service, or close your Account, at any time by contacting us at contact@klozhr.com.

We may suspend or restrict your access to the Service, in whole or in part, if we reasonably believe that you have violated these Terms, failed to pay applicable fees, posed a security risk, or if we are required to do so by law. Where reasonably practicable, we will provide notice before suspending access; however, we may suspend access immediately where necessary to address a security risk or serious violation.

Upon termination of your Account, your right to access the Service ends. [The period for which Customer Data is retained after termination, and the process for exporting Customer Data before deletion, will be confirmed and described separately.] Some information may be retained where required by law or for legitimate business purposes such as security, fraud prevention, or dispute resolution.

Disclaimers and Limitations of Liability

To the maximum extent permitted by applicable law, the Service, including any AI Features, Content, and Customer Data processing features, is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Service will be uninterrupted or error-free, that defects will be corrected, or that any output of an AI Feature will be accurate, complete, or suitable for your intended purpose.

To the maximum extent permitted by applicable law, Klozhr and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, or data, arising out of or relating to your use of the Service. [The specific monetary cap on Klozhr's aggregate liability under these Terms is not yet finalized and will be confirmed before publication.]

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so some of the above limitations may not apply to you, and you may have additional rights under applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless Klozhr and its affiliates, and their respective directors, officers, employees, and agents, from and against any claims, losses, liabilities, damages, and expenses (including reasonable legal fees) arising out of or related to: (i) your use or misuse of the Service; (ii) your violation of these Terms or applicable law; or (iii) Customer Data that you submit to the Service, including any failure to obtain the consents or rights required to lawfully submit or use that data.

Governing Law and Dispute Resolution

[Governing law and jurisdiction to be confirmed.] These Terms, and any dispute arising out of or relating to them or the Service, will be governed by the laws of [jurisdiction to be confirmed], without regard to its conflict of laws principles.

Before initiating any formal legal proceeding, we encourage you to contact us at contact@klozhr.com so we can try to resolve the matter informally. [The specific dispute resolution process — including whether disputes are resolved through courts, arbitration, or another mechanism, and the applicable venue — is not yet finalized and will be confirmed before publication.]

Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last Updated” date at the top of this page. Where changes are material, we will use reasonable efforts to notify you, such as through the Service or by email.

Your continued use of the Service after an updated version of these Terms has been posted constitutes your acceptance of the changes. If you do not agree to the updated Terms, you should stop using the Service.

General Provisions

Entire Agreement. These Terms, together with our Privacy Policy and any Special Terms, constitute the entire agreement between you and Klozhr regarding the Service, and supersede any prior agreements on this subject.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

No Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force Majeure. Neither party will be liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including acts of God, internet or telecommunications failures, or governmental restrictions.

Relationship of the Parties. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Klozhr.

Contact Information

If you have questions about these Terms, please contact us at: